Shipping policy

Shipping Policy

Thank you for shopping with us!

Order Processing

Because our products are made to order, please allow 2–5 business days for your order to be processed and prepared for shipment.

During high-volume periods, holidays, or promotional events, processing may take a little longer.

Shipping Times

Once your order has been processed, estimated shipping times are:

Standard Shipping: approximately 5–12 business days
Express Shipping: approximately 3–7 business days, where available

Shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, customs, holidays, or other circumstances outside our control.

Please allow approximately 7–17 business days total for processing and standard delivery.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–72 hours to update after your package has been shipped.

Shipping Address

Please make sure your shipping address is correct before completing your purchase.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong address, contact us as soon as possible. We will do our best to correct the address before your order enters production or shipment, but we cannot guarantee that changes can be made after an order has been processed.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and tracking shows it as delivered, we are not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged package and product so we can investigate the issue and determine the appropriate resolution.

If your package appears to be lost in transit, please contact us so we can investigate with the shipping carrier.

Delayed Shipments

Shipping delays can occur because of weather, carrier issues, holidays, customs, incorrect addresses, or other circumstances outside our control.

If your order is delayed beyond the estimated delivery window, please contact us and we will help investigate the shipment.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country's customs authorities.

These charges are not included in the product or shipping price unless specifically stated at checkout.

We are not responsible for delays caused by customs.

Multiple Items in One Order

If your order contains multiple products, your items may arrive in separate packages. This can happen because products may be produced or shipped from different fulfillment locations.

You will receive tracking information for each shipment when available.